FAQ

Frequently asked questions

I don't have a booking yet

Q: Will you drop me off at my hotel or the address I enter in the booking form?
A: Yes, all our services are door-to-door. We always transfer you directly to the address you mention in your booking, whether it is a hotel, an office or a private address.

Q: Will other passengers be travelling with us in the vehicle?
A: We provide private transfers only. The vehicle is exclusively for your use. A private transfer means: no other passengers in the vehicle; door-to-door service, fix price.

Q: When should I book my transfer with maastrichttransfer.com?
A: We advice to book as soon as you can, but at least 24 hours in advance. Sometimes during peak season we have a lot of reservations and we need some time to professionally prepare for your private transfer service.

Q: What is the luggage capacity of your vehicles?
A: The luggage capacity of the vehicle is shown in Step 2 of the online booking process. For example a regular car has capacity for up to 4 passengers, 4 regular sized bags and 4 hand luggages. If you have any doubts, if your luggage will fit in the vehicle, please upgrade to a bigger vehicle.

Q: I travel with a baby/child. Do you provide baby/child seats?
A: We have baby seats and child seats available free of charge. In some very rare cases it may happen that due to some unforeseen reasons (e.g. vehicle substitution) we will not be bale to provide a baby seat/child seat for you. If you are not willing to travel without a baby / child seat, we urge you to provide your own.

Q: What is the price of your transfer service?
A: Please start to make your booking by selecting the route you need. In Step 2 of the online booking process you will see available vehicles and prices for your transfer.

Q: I cannot find my destination in your online booking system.
A: Please contact us and describe the service you need.

Q: Do you charge any extra for debit or credit card payments?
A: No, we do not charge any extra for debit or credit card payments.

I already have a booking

Q: Where will I meet the driver when I arrive?
A: Your driver will wait you at the meeting point that will be specified in your confirmation voucher. You will receive the confirmation voucher instantl after the online reservation process. You can also check our meeting points at Brussels Airport, Charleroi Airport, Maastricht Airport, Eindhoven Airport, Liége Railway Station, Düsseldorf Airport here.

Q: What can I do, if I cannot see my driver?
A: If you cannot locate or recognize your driver, please call the emergency number in your booking confirmation. You may also have the driver's direct mobile number.

Q: What shall I do, if my flight has a delay?
A: Flights are monitored for delays to ensure your driver will be waiting for you at the correct time. Anyway to help your driver's work in case your flight is announced to be late, please immediately inform your driver or the local dispatch center. You can find the emergency number on the booking confirmation, you receive instantly after you finished the online booking process.

Q: Can I get an invoice?
A: Yes. If you pay the transfer fee to the driver, please ask your driver to give you the invoice after your payment. If you pay the transfer fee along with your online booking process, the invoice is the booking confirmation email.

Q: I am a travel agent, I want to pay in advance for my clients. How can I do that?
A: We accept bank transfers (under special conditions) and debit or credit cards from travel agencies and tour operators.

Q: Do you deal with big groups?
A: We can provide minibuses and coaches for groups upon request.

Q: When will the driver pick me up from my hotel?
A: In Step 3 of the online booking process you can select the requested pick up time from your hotel. The driver will pick you up at this time.